Return requests
Contact us within three calendar days after delivery to request a return. Returns require authorization from SAI Goods before they are shipped. After receiving return instructions, ship the approved return within seven calendar days.
Return eligibility
To be eligible for a voluntary return, products must be unused, unopened, and in their original condition with all seals and packaging intact. Opened boxes of gloves are not returnable for hygiene and product-integrity reasons.
Clearance, specially priced, or otherwise designated final-sale products are not returnable unless they arrived damaged or incorrect.
Return shipping
For a voluntary return, the customer is responsible for return shipping and for ensuring the package reaches us. Original shipping charges are not refundable. We recommend using a trackable shipping service.
Refunds and store credit
After we receive and inspect an eligible return, you may choose one of the following:
- A refund to the original payment method, less a 10% restocking fee and any nonrefundable original shipping charge.
- Store credit for the full eligible merchandise value, without a restocking fee.
Store credit may be used toward a future SAI Goods order. It is not cash, cannot be redeemed for cash, and does not eliminate the requirement to return the eligible product to us.
Approved returns are generally processed within five business days after inspection. Your financial institution may require additional time to post a refund.
Damaged or incorrect orders
Contact us within seven calendar days of delivery if an order is damaged or incorrect. Include the order number, a description, and photographs, and retain the product and original packaging while the claim is reviewed.
If our review confirms that SAI Goods caused the issue, we will provide a replacement at no additional product or shipping charge. When you agree, we may instead provide store credit or a discount for a future order. If a replacement is unavailable, we will provide full store credit or another remedy required by applicable law.
Order cancellations
Contact us promptly to request a cancellation. A cancellation is not guaranteed once processing has started, and an order cannot be canceled after it has shipped. Nothing in this policy limits rights or remedies that cannot be waived under applicable law.