Where we ship
SAI Goods, Inc. currently ships orders only to addresses within the United States.
Order processing
Orders are generally processed within one business day. We process orders Monday through Saturday. Orders placed on Sunday begin processing on Monday.
Processing time is separate from carrier transit time. Orders may require additional time if payment, address, inventory, or fraud-prevention review is necessary.
Delivery
We currently ship with UPS. Most orders are expected to arrive within one to three business days after shipment. Delivery estimates are not guarantees and may be affected by the destination, carrier conditions, severe weather, holidays, or circumstances outside our control.
Shipping charges
Orders with an eligible merchandise subtotal of $300 or more receive free standard shipping. Discounts, taxes, and other adjustments may affect the amount used to determine eligibility. Shipping charges for orders below the threshold are shown before payment.
Tracking
When tracking becomes available, we send it to the email address provided at checkout. Carrier tracking information can take time to update after a label is created.
Delivery delays and lost packages
If an order has not arrived by the expected delivery date, or tracking has not updated for three business days, contact us. We will review the shipment and work with the carrier as appropriate.
If we learn that we cannot ship an order on time, we will provide an updated delivery estimate and any cancellation or refund options required by applicable law.
Incorrect addresses
Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after processing begins, and additional shipping charges may apply to a returned or redirected shipment.
Damaged or incorrect orders
Contact us within seven calendar days of delivery if an order arrives damaged or contains an incorrect item. Include the order number, a description of the issue, and clear photographs, and retain the original packaging while we review the claim.
When our review confirms that the issue was caused by SAI Goods, we will provide a replacement at no additional product or shipping charge. If you prefer, we may offer store credit or a discount for a future order, but only with your agreement.